Refunds

Overview

Due to the highly perishable, freshly baked, and temperature-sensitive nature of our artisan chocolates, premium dates, and gourmet cookies, all sales are final.

In strict compliance with food safety and public health standards, we cannot accept returns or offer refunds once our products have left our shop or have been successfully delivered by our courier. Any issues, order discrepancies, or transit damage must be reported immediately upon receipt.

Immediate Inspection & Claims Window

We kindly ask that you inspect your package immediately upon delivery or pickup.

To be eligible for a resolution (replacement or store credit), any issue must meet the following strict criteria:

  • The Window: Claims must be submitted via email within 2 hours of the delivery time stamped by our courier, or reported before leaving the premises for in-store pickups.
  • Condition: The items must be completely unopened and unused, with all original packaging, safety seals, and stickers fully intact.

Strict Food Safety Rule: Because our products are perishable food items, opened, sampled, or partially consumed products are completely exempt from being replaced or credited under any circumstances.

Damaged, Melted, or Incorrect Orders

We take immense pride in our quality control and packaging, especially when handling temperature-sensitive chocolates and fragile baked goods. However, if your order arrives damaged, crushed, melted during transit, or incorrect:

  1. Take clear, unaltered photos of the damaged products and the shipping box immediately upon opening.
  2. Contact us within 2 hours of delivery at [email protected] with your order number and the photos attached.
  3. Once verified, we will prioritize a fresh replacement order or issue a store credit voucher. We do not require you to ship perishable food items back to us.

Exemptions & Non-Resolvable Issues

We cannot offer replacements, refunds, or store credit for:

  • Items damaged, melted, or staling due to improper handling or poor climate control after a successful delivery (e.g., packages left outside on a porch, in the sun, or inside a warm vehicle).
  • Freshly baked cookies or custom/personalized orders that were fulfilled correctly according to the order details.
  • Gift Cards or promotional/sale items (all clearance or sale items are final sale).

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, any approved claim for transit damage will be issued as a digital gift voucher sent directly to you once verified.
  • If the item wasn’t marked as a gift, any approved resolution or credit will be issued directly to the gift giver.